Privacy Policy

This policy applies to AirInk's websites, applications, and related services. AirInk LLC, an Arizona limited liability company, is responsible for the personal information described here. It does not govern a third party's own service or privacy practices.

• Account and profile information: your name, contact details, login and authentication records, business information, preferences, and the workspaces you join.
• Work and transaction information: agreements, proposals, invoices, milestones, messages, approvals, signatures, payment amounts, fee allocations, receipts, disputes, and audit records created through AirInk.
• Files and evidence: documents, photos, attachments, descriptions, and related file metadata you upload. We may read limited camera and provenance metadata from a file to help assess when and how it was created.
• Location for evidence: if you choose to add location to a work photo, your device asks permission before providing its coordinates and accuracy. We attach that information to the evidence and make it available to the parties to that agreement. You can decline location access and still upload the file.
• Payment and payout information: payment status, provider identifiers, payout status, fee details, and limited bank-account details such as bank name and last four digits. Stripe handles full card numbers, bank credentials, and bank login details. AirInk does not receive those credentials.
• Identity and business verification: verification status, provider inquiry identifiers, timestamps, and issue codes. Stripe or Persona may collect identity documents, selfies, biometric information, and business records under their own notices. AirInk does not store the source identity documents, selfies, or biometric templates.
• Communications and support: messages you send through AirInk, email and text delivery records, connected-mailbox activity you authorize, support requests, and your communication choices.
• Device, usage, and consent records: IP address, browser and device type, pages and features used, security events, cookie choices, and records showing which disclosures you accepted and when.

• Provide accounts, workspaces, agreements, signatures, invoices, payment tools, reports, and support.
• Process payment instructions, enable payouts, verify bank ownership, and maintain financial records.
• Verify identity or business details, prevent fraud and abuse, secure accounts, and meet legal obligations.
• Deliver requested email, text, push, and in-app notices and record whether important notices were delivered.
• Use AI-assisted tools to draft, extract, summarize, review, moderate, and help complete tasks you request.
• Understand service performance, troubleshoot problems, improve features, enforce our terms, and protect AirInk and its users.

We disclose information only as reasonably needed for these purposes:

• Other parties to your work: people and organizations you invite, contract with, message, bill, pay, or share records with through AirInk.
• Payments and verification: Stripe for payments, payouts, bank linking, and identity verification; Persona when enhanced identity or business verification is used.
• Hosting and delivery: Lovable Cloud for application data, authentication, and storage; Cloudflare for hosting and network protection; Lovable Email and Twilio for communications.
• AI and document services: Lovable AI Gateway and the model providers it routes to for requested AI features; Documenso when it is selected for electronic signature.
• Services you connect: providers such as Google, Microsoft, and QuickBooks when you choose to connect an account or use the related feature.
• Legal and safety needs: authorities, advisers, insurers, or other parties when reasonably necessary to comply with law, protect rights and safety, investigate misuse, or complete a corporate transaction.

AirInk does not sell personal information and does not share it for cross-context behavioral advertising.

Essential cookies and similar storage keep you signed in, remember security state, and make the service work. Optional first-party analytics help us understand product use and are off unless you consent. AirInk does not use third-party advertising pixels or cross-site behavioral advertising. You can change your choice through the cookie controls. If your browser sends a Global Privacy Control signal, AirInk treats it as an opt-out and turns optional analytics off for that browser.

• Update account and business information through your settings where available.
• Choose whether to provide optional location, receive marketing communications, or enable optional analytics.
• Reply STOP to stop optional text messages. Service messages may still appear in AirInk or by email when needed for an active transaction.
• Request access, correction, deletion, or a portable copy of personal information through our Privacy Rights Request form or by emailing privacy@airink.ai.
• Use an authorized agent where state law allows. We may verify your identity, authority, and account before completing a request.
• Appeal a privacy-request decision by replying to the decision or emailing the address above. AirInk will not discriminate against you for exercising a privacy right.

We keep personal information only as long as reasonably necessary for the purposes in this policy, including providing the service, maintaining transaction and consent records, resolving disputes, preventing fraud, and meeting tax, accounting, and legal requirements. Retention depends on the record and the relationship. Signed agreements, payment records, receipts, consent evidence, and related work evidence may be kept for up to seven years. Short-lived security codes and sessions expire much sooner. When information is no longer needed, we delete it, de-identify it, or securely isolate it until deletion is practical. A deletion request may not remove records we must keep for these purposes, and we will explain any applicable exception in our response.

AirInk uses safeguards designed to protect personal information, including encryption in transit and at rest, access controls, multi-factor checks for sensitive staff actions, managed secrets, audit records, and restricted access to business data. No system is perfectly secure. Please use a strong password, protect your account, and tell us promptly about suspicious activity. More detail is available on our Trust & security page.

When you use an AI-assisted feature, relevant prompts, documents, messages, images, and instructions may be sent to AirInk's AI service providers to produce the requested result. Review AI output before relying on it. AirInk does not use AI alone to make a final decision that determines payment rights, identity-verification eligibility, or the outcome of a dispute. AI-generated drafts and summaries are tools, not legal, tax, or financial advice.

AirInk is for business use and is not directed to children under 16. We do not knowingly collect personal information from children under 16. Contact us if you believe a child has provided personal information to AirInk.

AirInk currently offers the service in the United States. Information is processed and stored in the United States and may be handled by providers operating in other locations under their service terms.

We may update this policy as AirInk changes. We will post the updated policy and effective date here. If a change materially affects your rights or how we use personal information, we will provide additional notice when required by law.

Email privacy@airink.ai or use our Privacy Rights Request form. You may also write to AirInk LLC, 2820 S Alma School Rd, Ste 18 #4373, Chandler, AZ 85286.