01Our commitment
AirInk LLC is committed to digital accessibility for people with disabilities. We design and test AirInk to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the W3C, and we treat accessibility as a launch requirement. Not a post-launch fix.
02What we do
- Semantic HTML, labelled form controls, and visible focus indicators throughout the app.
- Keyboard-only navigation for all core flows: signup, contract signing, checkout, evidence upload, and dispute filing.
- Color-contrast checks against WCAG 2.1 AA in both light and dark themes.
- Screen-reader testing against VoiceOver (macOS, iOS) and NVDA (Windows) for the primary flows.
- Respect for
prefers-reduced-motion: heavy animation is disabled when your OS requests it. - Safe-area and touch-target sizing that meets the 44×44px minimum on mobile.
03Known limitations
- The animated hero (volumetric ink) is decorative and hidden from assistive technology. Reduced-motion users see a static gradient instead.
- Legacy PDFs uploaded by providers may not be tagged for screen readers; on request we will provide a plain-text summary of any contract you have signed.
- Third-party embeds (Stripe Checkout, Stripe Identity, e-signature) follow those services' accessibility standards; issues there are escalated to that service and, where possible, worked around inside AirInk.
04Get help or report a barrier
If any part of AirInk is not usable for you, please contact us and we will help within two business days:
- Email: accessibility@airink.ai
- Support: support@airink.ai
- Postal: AirInk LLC, Phoenix, Arizona
Please include the URL, a description of the barrier, and the assistive technology you use. We will respond in the format you request (email, phone, or plain-text document).
05Formal complaints
If we cannot resolve your accessibility concern, you may file a complaint with the U.S. Department of Justice under the Americans with Disabilities Act. Nothing in this statement waives any rights you have under federal, state, or local law.